Differences

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--- member_s_guide:issue_tracking [10.12.2023 12:09] – changed monospaced text to code in the github command Holly Poer
+++ member_s_guide:issue_tracking [11.12.2023 11:45] (current) – started a FAQ section. Added the "bridge" message to the Hookshot section. Holly Poer
@@ Line 26: / Line 26: @@
 First, log into your own account at https://github.com
-If you don't have an account already, go ahead and make one, it's free.  Stay logged in while we continue to the next step.
+If you don't have an account already, go ahead and make one, it's free (preferably on a desktop/laptop).  Stay logged in while we continue to the next step.
@@ Line 57: / Line 57: @@
 ''github login''
-and the bot will offer you a link to follow, to give access to your Github account (the one you are still logged into) to the Hookshot "bridge".  Do that.  Then come back to Matrix and message the bot again
+and the bot will offer you a link to follow, to give access to your Github account (the one you are still logged into) to the Hookshot "bridge".  Do that.  You will see a message, "Your github account has been bridged."  Then come back to Matrix and message the bot again
 ''github status''
@@ Line 68: / Line 68: @@
-In Matrix, navigate to our "Asiakanava" channel located at [[https://matrix.to/#/#tampere-asiakanava:hacklab.fi]]
+In Matrix, navigate to our "Asiakanava" channel located at [[https://chat.hacklab.fi/#/room/#tampere-asiakanava:hacklab.fi]]
 There, in the chat, type
@@ Line 78: / Line 78: @@
 Hookshot created a new issue in our GitHub issue tracker, gave it the title "ToolName is broken -- YourName" (include your name so that we know who we can ask about it), and gave it the description "ToolName has power, and it turns on, but the gears don't turn."
 You can go have a look at it in GitHub at [[https://github.com/TampereHacklab/Inventaario/issues]]
+====== Frequently Asked Questions ======
+How can I learn more about this Hookshot bridge?
+  * Right here --> https://github.com/hacklab-fi/itinfra/blob/master/matrix/matrix-hookshot.md
+Can I create new issues directly in GitHub and skip the bot?
+  * Yes  --> https://github.com/TampereHacklab/Inventaario
+The bot won't talk to me.  Why?
+  * Check your settings in Matrix (Security&Privacy, Cryptography) and be sure that the "Never send encrypted messages to unverified sessions from this session" option is switched off.  Hookshot can't verify and won't receive your messages if this switch is on.
+  * Verify that you are using Matrix and not Telegram to message the bot.
+  * Verify that the quotation marks used in the code are the straight kind and not the left/right kind.